DCLive

Viewer support

Help with watching live streams and recordings.

Try these first

  1. Open your original viewing link in an up-to-date browser, such as Safari, Chrome, Edge or Firefox. If the link opened inside another app, open it in your browser.
  2. If the video does not start automatically, press Play. Turn sound on using the speaker button in the player.
  3. If playback keeps buffering, select a lower quality from the player, if available. Check your connection before reloading the page.

Common problems

The screen is black or the video will not start

Check that the event has started. A waiting screen before or after a live stream is normal. Press Play if shown. If needed, reload the page using your original viewing link. Try another browser if playback still fails.

The video buffers or breaks up

Pause other downloads and video calls. Move closer to your Wi-Fi router or try another network. Select a lower video quality if the player offers it. A workplace network or VPN can restrict streaming; try a different connection if permitted.

There is no sound

Unmute the player and check the device volume and selected audio output, including Bluetooth headphones. On mobile devices, tap the video to show the controls. If other websites have sound but this event does not, report the problem below.

The sound plays twice or echoes

The same stream may be playing in two browser tabs or windows at the same time. Check your open tabs and windows, then close the extra viewing page or pause its video. Keep sound playing on only one viewing page.

Registration or the viewing link does not work

Use the complete personal viewing link from your registration confirmation. Do not share it with others. If access has expired or you cannot find your confirmation, contact the event organiser.

Subtitles or the language are wrong

Use the globe menu to change the page language. Video subtitles are selected separately with the player’s subtitle button, when the organiser has provided subtitle tracks.

Check your connection

The speed test measures your connection to the DCLive server. Run it in a separate tab. The test uses bandwidth and can temporarily affect playback.

Open speed test

Report a playback problem

Describe what happened and when. Event content, registration changes and access requests should be addressed to the event organiser.

You can also contact support by email: tuki@dclive.fi.

Your personal link is included automatically when you open this page using the viewer support link. You can also paste it here. Include when the problem occurred, what you saw or heard, and anything you already tried (10–5,000 characters).

Sending the form shares your email, description and technical diagnostics with DCLive support. Diagnostics include your personal viewing link, media URLs, IP address, browser, device, playback state and recent technical events. Reports are sent by email and are not stored in the platform database. Privacy notice

No viewing-page diagnostics were received. For a more detailed report, open Viewer support from the viewing page.

Technical diagnostics


The downloaded file contains your message and diagnostics, including your personal viewing link. Attach it to your support email.