DCLive privacy notice
This notice describes personal data processing on the DCLive streaming platform, including registration, viewing and the speed test. Updated on 10 November 2026. The event organiser’s own privacy information supplements this shared description.
Service provider and privacy contact
DC EventTech / DC Events Oy
Business ID: 2033298-5
Koivukummuntie 8, 01510 Vantaa, Finland
tuki@dclive.fi
Viewer support
Opening viewer support transfers a technical snapshot from the viewing page to the support form, including the complete personal viewing link, media addresses, playback state, browser and device details, and recent technical events. Opening the form does not send an email. Submitting the form sends your message, email address, diagnostics and connection IP address to DCLive support by email. Reports are not stored in the platform database or in application files. You can inspect the diagnostics before sending. A downloaded report also contains the personal viewing link; share it only with support.
Controllers and responsibilities
The organiser of each event determines why participant data is collected, the registration fields, access rules and use of event reports. Registration data is provided to the commissioning customer. The organiser is the controller for that processing. Contact the relevant organiser about its event’s participant data.
DCLive processes event registration and viewing data on the organiser’s instructions as a processor. DC Events Oy, operating under the DC EventTech name, is the service provider and the controller for the platform’s support communications and security processing. Platform-related privacy enquiries can be sent to tuki@dclive.fi.
Data collected and its sources
Registration: email address, name and other fields selected by the organiser, form responses, any recorded consents, registration time, language, personal viewing link and email delivery status. You supply the form responses yourself. Registration is not requested for events that do not require it.
Viewing: event and session identifiers, session start and latest activity times, playback position, active viewing duration and technical playback and visibility indicators. Viewing statistics also store a coarse device category, browser and operating-system family and the direct connection’s IP address. Country and city estimates are looked up locally only when a PDF report is generated; location information is not stored in the database. IP addresses are removed by daily maintenance after 30 days and earlier when the linked registration is erased. PDFs contain only country, city and device aggregates, never IP addresses. The full user-agent string is not retained. For registered viewers, viewing duration is linked to their registration and can be included in the organiser’s registration export. Other viewers are measured using temporary random identifiers, without asking for a name or email address.
Technical use: IP address and connection information are processed to deliver pages and media, enforce access restrictions and prevent abuse. Server and content-delivery logs may contain request addresses, timestamps, IP addresses and browser information. Speed-test requests use hashed technical identifiers; measurement results are not saved in the application database.
Support and event materials: information voluntarily supplied in support enquiries. Organisers determine the content of recordings and event materials, which may also contain personal data.
Purposes and legal bases
Event data is used to provide participation and access, deliver personal viewing links, measure audience numbers and viewing durations, and produce event reports. The organiser identifies the legal basis for its participant data and measurement and explains it in its event-specific privacy information. Any consents requested in the form are recorded with the answers.
The service provider processes technical security and support information to operate and protect the platform and resolve service issues. Security and abuse-prevention processing serves the provider’s legitimate interest in maintaining a reliable service. Mandatory registration fields are required to obtain access to registration-only events.
The platform’s audience measurement does not create advertising profiles or make decisions about participants based on viewing duration.
Access to data and service providers
Data is available to authorised representatives of the event organiser and technical personnel to the extent needed for their duties. The organiser can export registrations and viewing durations. Hosting, content-delivery and, when email delivery is used, email providers process the technical data needed for their services.
Registration and viewing records are stored on our server in Finland. The email server is also located in Finland. CDN servers are distributed worldwide and deliver the organiser’s published video and subtitle files. Registration details, personal viewing keys and the platform’s viewing-measurement records are not sent to the CDN. A direct media request still involves processing the viewer’s IP address and the requested media address to deliver the network connection. Contact DCLive about technical delivery and the organiser about further use of exported participant data.
Retention and deletion
Registration data is supplied to the commissioning customer. Identifying registration information is retained on the platform for one month after the event. Names, email addresses and identifying form responses are then removed, while the technical registration identifier and personal viewing link remain valid. The remaining registration records are deleted 12 months after the event or when the event recording is deleted, whichever occurs first. These retention limits also govern processing of viewing data that remains linked to a registration.
Deleting a registration removes its form answers and personal viewing link and disconnects it from viewing sessions. A retained technical record remains subject to data protection where it can still be linked to a person. The commissioning customer is responsible for retention of the copies supplied to it. Event summary statistics can remain. Retention of the provider’s security and support records depends on service operation, investigation of incidents and applicable legal obligations.
Cookies and browser storage
Where access conditions require it, an event-specific access cookie keeps the viewer authorised for up to 12 hours. Language selection is carried in the page address.
Audience measurement uses random session credentials rather than an advertising cookie. A person’s viewing duration can still be linked to their registration as described above. Blocking necessary access cookies can prevent access to protected events.
Your rights and requests
Depending on the applicable legal basis, you can request access, correction, erasure, restriction or portability of your data and object to processing. If processing is based on consent, you can withdraw that consent without affecting the lawfulness of earlier processing.
Send requests about event registrations, viewing records or recordings to that event’s organiser. DCLive assists the organiser as processor. Send requests about the provider’s support or security processing to tuki@dclive.fi. The controller may verify your identity and generally responds within one month. Do not include passwords or your personal viewing key in an initial enquiry.
Security and supervisory authority
The platform uses HTTPS, restricted access to personal data and event-specific access controls. Registration and viewing records are held in the application database. Operational server/CDN logs and organisers’ downloaded reports are separate from those records.
You may lodge a complaint with the Finnish Office of the Data Protection Ombudsman or another competent supervisory authority if you consider that your data is processed unlawfully.